Terms of service

Terms of Service (ToS)
Effective Date: November 20, 2025

Welcome to Cooper & Charlie! These Terms of Service ("Terms") govern your access to and use of the Cooper & Charlie website (https://www.cooperandcharlie.com), including any content, functionality, and services offered on or through the website (the "Service").

Please read the Terms carefully before you start to use the Service. By using the Service, placing an order, or clicking to accept or agree to the Terms when this option is made available to you, you accept and agree to be bound and abide by these Terms and our Link to Privacy Policy and Link to Refund/Return Policy. If you do not want to agree to these Terms or the Privacy Policy, you must not access or use the Service.

1. User Representations and Responsibilities
You affirm that you are at least the age of majority in your state or province of residence. You are responsible for ensuring all personal information provided to us is accurate and current. You agree not to use the Service for any illegal or unauthorized purpose.

2. User-Generated Content and Intellectual Property Rights

Our Service allows you to upload photos and other content ("User Content") for the creation of personalized products.
  • Ownership: You retain all copyrights and any other intellectual property rights to the User Content you upload.
  • License Grant: By uploading User Content, you grant Cooper & Charlie a non-exclusive, royalty-free, worldwide, transferable license to use, reproduce, modify, adapt, publish, and display this content solely for the purpose of fulfilling your specific order and producing the products you have requested.
  • Warranties: You represent and warrant that you own or have the necessary licenses, rights, consents, and permissions to use and authorize us to use all patent, trademark, trade secret, copyright, or other proprietary rights in and to your User Content for the purposes contemplated by these Terms.
  • Prohibited Content: You agree not to upload any User Content that is illegal, obscene, defamatory, threatening, infringing upon intellectual property rights, invasive of privacy, or otherwise injurious or objectionable. We reserve the right to refuse service or cancel orders that contain prohibited content.
  • Indemnification (User Liability): You agree to indemnify and hold harmless Cooper & Charlie from any claims, damages, liabilities, costs, or expenses (including attorneys' fees) arising from any third-party claim that your User Content infringes upon their intellectual property rights or other proprietary rights.

3. Products, Orders, and Payment

All descriptions, images, and pricing of products are subject to change at any time without notice at our sole discretion. We reserve the right to limit the quantities of any products or services that we offer.
  • Payment: We accept the forms of payment indicated at the time of checkout. You agree to provide current, complete, and accurate purchase and account information.
  • Order Acceptance/Cancellations: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

4. Turnaround Times and Shipping

Our production and shipping processes are detailed in our separate Production & Shipping Policy. By placing an order, you agree to that policy's terms.
  • Production Time: This refers to the time needed to create your custom items and does not include proof approval time and shipping transit time.
  • Shipping: We are not responsible for delays caused by the shipping carrier or items lost or damaged during transit.

5. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
To the fullest extent permitted by applicable law:
  • Cooper & Charlie makes no warranties, either express or implied, regarding the products sold or the Service provided.
  • In no case shall Cooper & Charlie, our directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost data, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

6. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Texas and the United States of America.

7. Changes to Terms of Service

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

8. Contact Information

Questions about the Terms of Service should be sent to us at cooperandcharliephotos@gmail.com.
Cooper & Charlie